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  • Reporter
  • Commenter 
  • AsigneeYMEUACJiraServiceDeskUsers 
  • YMEUACJiraServiceDeskUsers / YMEUACJiraYMEPAServicedeskUsers

Participants of a ticket which are only Jira Servicedesk portal customers cannot being mentioned, unless they have left a comment in the ticket, then they will  become a commenter on the ticket.

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