Raise a request on behalf of *
By default your own name/email address is set, meaning you will be the reporter of the ticket.
If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.
Summary *
Add a summarized title for your request in this field.

Application-Module *

If you know the application you are working with, you can help speeding up identifying an issue by already indicating which module/program is involved.
Via a drop down list you can select the Application in the first field. The second field is used to determine the specific program/module/process of the application involved.

For each department a suggestion is given if you are not sure what to choose in the Application-module field.
If you have chosen the wrong department please use the button to return to the home screen of the Jira Supportdesk Portal.

Overview supported applications-module sorted by department

Infra servicedesk	Business Analytics (BI)	Business Applications	Consumer Applications	Logistics Applications
Telephone/Video Communication InTune Microsoft Teams - External Share request (form) Microsoft Teams - Issues Microsoft Teams - Meeting Recording Request (form) Microsoft Teams - New team request (form) Mobile Phone - Issues Mobile Phone - New request (only for HR) VOIP		Jenkins Authorization request	My Garage
Security (Spam/Phishing)		Invoice reporting YMHU/digital YMPL/Saft-JPK-fa	Media Portal
Printer Datamax Printer Queue Ricoh (Follow-Me) Toshiba Zebra		Infonet	INRIVER (PIM)
Office 365 Outlook Excel Word Powerpoint Access		EXT-Warranty WAKAM/MC WAKAM/Marine	ELVISDAM
Network		e-invoicing YMDE/EDICOM YMDK/EDICOM YMIT/Zucchetti YMPT/EDICOM YMNO/EDICOM YMFI/EDICOM YMSC/EDICOM	CT ( E-commerce)
Kofax		DRM MS Dynamics	CAMPAIGNS NIKEN R1M Tenere700
HFM		DMS-Interfacing DMS apigw	Amazon Web services (AWS)	YLS
Hardware (Infra) - Monitor/mouse, Laptop etc)		Confluence Access/Authorization	Adobe Experience Manager (AEM)	Witron L4
Citrix Printer Software	TM1 (Planning)	COM	Adobe Campaign Manager (CM)	SYS2000
Account management (Infra) Administrator - Account lock AS400/YMPACT/YAMS - Account lock FASTWEB account (YMC) New Administrator Account (form) New User Account (form) New YAMNET Account (form) Office 365 (Access) - Account lock OnBase - Account lock SYS2000 - Account lock User ID Expire (form) Windows/Citrix (AD) - Account lock Windows/Citrix (AD) - User and Role account related issues YLS - Account lock	BI (Business Intelligence) Access/Authorization Cognos Report Cubes Dashboard Data Warehouse (DWH) Operational Data Store (ODS)	Bitbucket	Adobe ACS	LYON L4
		Jira Access/Authorization AD plug-in BigPicture plug-in EazyBI plug-in Jira Project Module Servicedesk Module Timesheet plug-in	My Ride
		License Plate Registration YMES/e-ITV YMNL/VWE YMNL/RDW YMFI/Trafi YMFR/SIV	R1M
		MKT (regstat)	Salesforce CRM
		SAP	SDL Tridion TMS
		VAT Reporting YMPL/saft-JPK YMES/AEAT
		WISE
		YAMCOM (interface)
		Ympact
		Ympulse
		Ympulse-D (non-integrated distributors)
		Ympulse- L (non-integrated distributors)
		Ynsight
		YPEC ( supported by YME-Service first)
		YPIR

Example: YMPACT
Select Application Ympact in the first Application-Module field

Select the program in the second field, you can type the name to search through the list

Select the option from the drop down list

Description
Add your full request in the Description field
Please provide all detailed information in this field which are relevant for the issue. Example, username, order number, customer number etc.
End date
By default the end date is set to today, but it will automatically be changed to 31/Dec/2039 after the ticket is submitted.
For urgent issues please set the end date to tomorrow.
Attachment
Add a attachment by simply drag and drop, copy/paste a file or screenshot into the ticket form or use the browse functionality to select a file on your computer.
Requested Participants
Use the Search bar to add participants/ stakeholders.
Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
For Yamaha users your manager will be informed automatically after creation of the ticket. (J-SOX requirement).
If you use a generic account you may need to share it manually with your manager.
Create / Cancel
After filling in the form use the or button
To submit your request select the Create button
To cancel your request select the Cancel button, the form will not be saved.
After Pressing the Create button. The ticket will be created and a screen will pop up with all summarized details of your ticket.
An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.