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If you need to raise a request to YME P&A Customer Support, their portal can be accessed via the YMEU Yamaha Support portal and clicking on YME P&A Customer Support Portal.

To raise an IT related request please click on the YME Information Systems Portal.



Click on the relevant department to open the request form.

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1. Raise a request on behalf of *

   By default your own name/email address is set, meaning you will be the reporter of the ticket.
   If you want to raise a ticket on behalf of a colleague please change the requester by using the arrow and start typing the name of your colleague and select your colleagues name/ email address.

   
   
   

2. Summary *
   Add a summarized title for your request in this field.
   
   
   

3. Application-Module *
   

    If you know the application you are working with, you can help speeding up identifying an issue by already indicating which module/program is involved.
   Via a drop down list you can select the Application in the first field. The second field is used to determine the specific  program/module/process of the application involved.
   
   For each department a suggestion is given if you are not sure what to choose in the Application-module field.
   If you have chosen the wrong department please use the  button to return to the home screen of the Jira Supportdesk Portal.

   
   Overview supported applications-module sorted by department

   Infra servicedesk	Business Analytics (BI)	Business Applications	Consumer Applications	Logistics Applications
   Telephone/Video Communication InTune Microsoft Teams - External Share request (form) Microsoft Teams - Issues Microsoft Teams - Meeting Recording Request (form) Microsoft Teams - New team request (form) Mobile Phone - Issues Mobile Phone - New request (only for HR) VOIP		Jenkins Authorization request	My Garage
   Security (Spam/Phishing)		Invoice reporting  YMHU/digital YMPL/Saft-JPK-fa	Media Portal
   Printer  Datamax Printer Queue Ricoh (Follow-Me) Toshiba Zebra		Infonet	INRIVER (PIM)
   Office 365  Outlook Excel Word Powerpoint Access		EXT-Warranty  WAKAM/MC WAKAM/Marine	ELVISDAM
   Network		e-invoicing  YMDE/EDICOM YMDK/EDICOM YMIT/Zucchetti YMPT/EDICOM YMNO/EDICOM YMFI/EDICOM YMSC/EDICOM	CT ( E-commerce)
   Kofax		DRM MS Dynamics	CAMPAIGNS  NIKEN R1M Tenere700
   HFM		DMS-Interfacing DMS apigw	Amazon Web services (AWS)	YLS
   Hardware (Infra) - Monitor/mouse, Laptop etc)		Confluence Access/Authorization	Adobe Experience Manager (AEM)	Witron L4
   Citrix Printer Software	TM1 (Planning)	COM	Adobe Campaign Manager (CM)	SYS2000
   Account management (Infra)  Administrator - Account lock AS400/YMPACT/YAMS - Account lock FASTWEB account (YMC) New Administrator Account (form) New User Account (form) New YAMNET Account (form) Office 365 (Access) - Account lock OnBase - Account lock SYS2000 - Account lock User ID Expire (form) Windows/Citrix (AD) - Account lock Windows/Citrix (AD) - User and Role account related issues YLS - Account lock	BI (Business Intelligence) Access/Authorization Cognos Report Cubes Dashboard Data Warehouse (DWH) Operational Data Store (ODS)	Bitbucket	Adobe ACS	LYON L4
   		Jira Access/Authorization AD plug-in BigPicture plug-in EazyBI plug-in Jira Project Module Servicedesk Module Timesheet plug-in	My Ride
   		License Plate Registration YMES/e-ITV YMNL/VWE YMNL/RDW YMFI/Trafi YMFR/SIV	R1M
   		MKT (regstat)	Salesforce CRM
   		SAP	SDL  Tridion TMS
   		VAT Reporting YMPL/saft-JPK YMES/AEAT
   		WISE
   		YAMCOM (interface)
   		Ympact
   		Ympulse
   		Ympulse-D (non-integrated distributors)
   		Ympulse- L (non-integrated distributors)
   		Ynsight
   		YPEC ( supported by YME-Service first)
   		YPIR

   
   Example: YMPACT
   Select Application Ympact in the first Application-Module field
   Image Removed.
   Select the program in the second field, you .
   
   Image Added
   
   Note: You can type the name of the program to search through the list.
   
   
   
   Select the option from the drop down list list.
   
   

   
   

4. Description

   Add your full request in the Description field 
   Please provide all detailed information a detailed description of your issue in this field which are .
   Provide as much information as possible that can be relevant for the troubleshooting your issue. Example, including your username, order number, customer number, screenshots etc.
   
   
   
   

5. End date
   By default the end date is set to today, but it will automatically be changed to 31/Dec/2039 after the ticket is submitted.
   For urgent issues please set the end date to tomorrow.
   
   
   
   

6. Attachment 

   Add a an attachment by simply drag and drop , or copy/paste a file or screenshot into the ticket form request or use the browse functionality to select a file on your computer.

   
   
   

7. Requested Participants

   

   Use the Search bar to add participants/ stakeholders.
   Participants of a ticket will receive the same notifications as the reporter and can turn off notifications at any time in their own portal settings.
   For Yamaha users your manager will be informed automatically after creation of the ticket. (J-SOX requirement).
   If you use a generic account you may need to share it manually with your manager.
   
   

8. Create / Cancel
   After filling in the form use the   Image Removed or Image Removed  button
   To submit your request select the Createthe Image Added button button
   To cancel your request select the Cancel buttonthe Image Added button, the form will not be saved.
   
   

9. After Pressing the Create  buttonbutton. The ticket will be created and a screen will pop-up will appear with all summarized details of your ticket.
   
   
   
   
10. An e-mail will be send to the reporter and requested participants for the ticket as confirmation and future communication.

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