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Request Type: Customer portal request type
Customer status: Status visible in the Customer portal. This does not always corresponds directly with the issue workflow status.
Channel: Portal or e-mail request
View customer request: link directly to the Customer portal request. This link can be shared if a customer need to access a specific issue.

SD Workflow(s)

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If a (bug) fix for a application is required the Bugfix transition can be used to trigger a issue being created in a Development project.

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