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A  issue can be moved by using a specific transaction button or if not available via the Workflow button.

Depending on authorization, rights are granted to each specific group of users.
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When using a Board the a  a issue can be transitioned to another workflow status by dragging and dropping the issue from one column to another.

Depending on authorization, rights are granted to each specific group of users.
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Issue creation

Create a issue via the Jira Customer portal

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Agents (licensed user) can use the button anywhere in Jira from the top bar. The Create button should not being used for Service management (Servicedesk) issues!

When using the create button the correct project and issue-type needs to be chosen and  some other fields as well.

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Jira Software comes with five standard issue types (Story, taskTask, bugBug, subtaskSubtask, and epicEpic) so issues can have different fields, different workflows, or both, within the same Jira project. 

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You can export Jira search results or filter results to excel in two easy steps.1)

1. Create a search selection and click on Search
2. Make sure that you have the columns selected that you wish to export:
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1. 
   
2. Use the Export function.
   
   
3. Select CSV with current fields

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Dashboards

A dashboard is a customizable page that can display many different types of information, depending on your areas of interest. Jira users can create and manage their own dashboards.

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You can view existing dashboards that have been created by you as owner or shared with your/public,.

a.

1. After opening Manage Dashboards select Search at the left column

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1. User the search/owner field to find a board.

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1. Select Search button to find a Dashboard.
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2. Select theImage Modified to add a Dashboard to your favorites list Image Modified.
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All favorite Dashboards can be opened form your Dashboards view if this is set as your homepage.

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There are two types of boards available:

• Scrum board: for teams that plan their work in sprints. 
• Kanban board: for teams that focus on managing and constraining their work-in-progress

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You can find your board administrator via

1. Select Board

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1. .
2. Select Configure. 

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Under General (left panel) > Administrators you can find the name(s) of your Team Board administrator(s). They are your first point of contact if you want anything changed on your Team Board.

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Recommended learning

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