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If a (bug) fix for a application is required the Bugfix transition can be used to trigger a issue being created in a Development project.

Awaiting Customer status

1. Awaiting Customer status can be triggered via the Workflow- Respond to customer button.
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   When selecting this option a pop up frame will be opened:
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2. Check Comment selection (see marked in red in the above screenshot).
   Default for comment is set to Internal comment. The Internal comment option can be used for only triggering a status update to Awaiting customer. 
   Use comment: Respond to customer if your message should be shared with the the reporter and requested participants.  
3.  Optional: Add comment to the comment section.  
   
4.  Select the Respond to customer button.
5. After using the Respond to customer button is pressed the comment will be added to the ticket and status will be changed to Awaiting customer. Description area is optional..
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Change Advisory Board (CAB)

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Software delivery projects

In due time, Information Systems teams working in Jira Software projects will be onboarded to the YIS project, so this can become our mutually agreed way of working for Software delivery.

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