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Share a Service management (Servicedesk) issue 

When a licensed Jira Service Management user opens issue, the link differs from the public link used for the Customer Portal.
If the Licensed user wants to share a issue to a customer,  use the view customer request button, and then copy the link for sharing.

This link can only be retrieved in licensed mode:

Step-by-step guide

1. Open a Jira issue
2. Select at right column under Servicedesk request View Customer request
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3.  A new page will be opened with a view of the request in the customer portal. 
   This link can be shared to a user. Note: to view the ticket the user must be linked in the ticket as reporter or participant or manager.

Link for licensed user: https://support.yamnet.com/browse/SD-7312   
Link for Customer: https://support.yamnet.com/servicedesk/customer/portal/1/SD-7312

Issue types

Standard Issue types

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