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Queues (Service Management only)
Customer requests are organized into queues. Queues let you quickly view, triage and assign requests as they come in.
They also provide high-level information on an issue; usually a summary, status, and customer name.
There are pre-configured queues and custom queues created by a Jira Admin/Project Admin.
Custom queues allow you to choose the name for the queue, determine what requests are filtered into the queue, and what columns appear in the queue.
Edit an existing queue
- Go to your Service Management project
- Select Queues in the right panel
- Select the target queue from the list via Switch Queues
- Click on the three dots menu in the upper right corner. You can also edit queues by using the pen icon on the upper left Queues panel.
- Select Edit queue. Edit a queue in the Queues for Jira Service Management app.
- Make changes.
- Click Save.
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