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• A User is a unlicensed internal or external requester who can send requests through the Customer Portal and view articles in the linked Knowledge base (Confluence).
• Agents are licensed users who can work on issues within the Jira Projects. 
• A Jira Administrator is the global administrator that Installs, configures, and manages the organization's instance of Jira.
• A Project Administrator is a administrator for a particular Jira-project ( Configures customer portal, workflows etc.) .
• A Board administrator can change the configuration of a board along with Jira Administrators.

Jira profile

You can manage your Jira settings (e.g. your password, email address, or the format in which you would like to receive email notifications) in your user profile.
Your user profile also displays recent work in the Activity Stream, and contains useful shortcuts to issues you have been working on or reported.

Change your Avatar

Select Image Added or your current avatar to change the image that appears next to your name in Jira.

Change default language in Jira

1. Go to your avatar  Image Added > Profile at top right of the screen.

2. Select Manage your account.

3. Select Account preferences.

4. From Language, select your language.

More detailed instructions for managing your user preferences such as Avatar, Language, home page, e-mail notifications etc. can be found on the following Atlassian Page: Managing your user profile.

Jira basics

Projects

Data inside Jira is organized in 'projects'. A project is a collection of items (issues). 
A Jira project is a single place to manage work. Every project has a workflow (issues follow this workflow from creation to completion).

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