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In Jira there are to following User types/ roles:

  • A User Customer is a unlicensed internal or external requester who can send requests through the Customer Portal and view articles in the linked Knowledge base (Confluence).
  • Users are licensed users who can work on issues within the Jira Software or Jira Core Projects.
  • Agents are licensed users who can work on issues within the Jira Service Management Projects. 
  • A Jira Administrator is the global administrator that Installs, configures, and manages the organization's instance of Jira.
  • A Project Administrator is a administrator for a particular Jira-project ( Configures customer portal, workflows etc.) .
  • A Board administrator can change the configuration of a board along with Jira Administrators.

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