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  • A Customer is a unlicensed internal or external requester who can send requests through the Customer Portal and view articles in the linked Knowledge base (Confluence).
  • Users are licensed users who can work on issues within the Jira Software or Jira Core Projects.
  • Agents are licensed users who can work on issues within the Jira Service Management Projects. A  A Jira Administrator is the global administrator that Installs, configures, and manages the organization's instance of Jira.
  • A Project Administrator is a administrator for a particular Jira-project ( Configures customer portal, workflows etc.) .
  • A Board administrator can change the configuration of a board along with Jira Administrators.

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Users can create a new issue via the Jira Customer Portal,  at Yamaha it is called Yamaha Motor Europe support portal. Instructions of the portal can be found here: Yamaha Support Portal Guide
Service management issues should only be created via the Jira Customer Portal as these can be submitted by pre-set forms.

Create a issue from the top navigation bar, anywhere in Jira for Jira Software or Jira Core projects

Users/Agents (licensed user) can use the button anywhere in Jira from the top bar. The Create button should not being used for Service management (Servicedesk) issues!

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More detailed instructions for Status Time Free app is supplied by the vendor: Status Time Reports App.

Timesheet Reports and Gadgets

Timesheets Reports and Gadges addon provides Flexible time tracking and reporting of time spent on Projects, Epics or Initiatives broken down by Days or Users, with Time Sheet and Project Pivot reports and gadgets for Jira dashboard or Confluence, Time Sheet Email, Worked Time Chart gadget, REST endpoint and workedIssues JQL function. 

Instructions how to use this addon is supplied by the vendor: Prime Timesheets for Jira Server and Data Center
Instructions how to use the Time sheet and Logging Time how it is used at Yamaha can be found below:

Logging Time

Time Reports for Jira Server and Data Center allow you to view tracked time in different ways with multiple reports and gadgets. There are also multiple convenient ways to log your time in the reports and gadgets, as well as directly in Jira issues.

Log work hours
  1. Use the Log work button in the ticket or if work has already logged previously on a ticket  you can use the + next to the time tracking section.
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  2. When all is entered correctly you press LOG.
  3. You can review your logged work via a report (and modify if needed)


Edit logged work

If a mistake has been made or a description is incomplete this can be modified in the time sheet report or under the Work Log activity.

  1.  Select the Work log activity screen in the ticket
  2. Hover over the logged work comment and select the pencil for editing
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  3. Edit the Work Log and press LOG to save the changes.

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Time sheet report 

  1. Go to REPORTS 
    1. Choose: Time sheet Report ( Option is only  available for Jira Software project , for Jira Service Management see then 1.b.)
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    2. Or go to Issues - Subscriptions
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      Select Time Sheet Report

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      When subscribed you will receive the report in your e-mail on weekly basis.


  2. In the selection make sure you add all Jira projects (as you may have worked on different ones)

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    After submitting the time sheet  report fields you can change them also afterwards when report is generated via the Change button
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  3. Also check DETAILS (that gives you a link on your registered hours in the report where you could correct spent time)

  4. Press NEXT in the bottom.

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  5. If you want a weekly report, you can even subscribe to this (click subscribe and send now).


Version manager

Version manager for Jira plugin limits rights for all version managers to his specific functionality without the need for administer Jira-project permission.
Jira Projects are currently only configured by Jira Admins and not by specific Project Admins.

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