Page History

...

1. If a SD-ticket has status 'In Progress'   Req. Elevated user rights can be requested  by selecting this option via the Workflow button.
   Image RemovedImage Added
2.  A new authorization request ticket is created (linked as 'implements' to the original user ticket). 
   Status of the original ticket changes to 'Pending Linked ticket execution'
   Image Added
   Image Added
3. The assignee opens this ticket and changes the subject to the correct branch and enters a reason for access in the description field
   Image Added
   Image Added
4. Select Req. Authorizations Security Approval via the Workflow button.
   Image RemovedImage Added
   
   
5. This request is published on the Teamlead / Department Manager project management board for approval, status changes to Awaiting authorization.
   Image Removed
   Image Added
   
   
6.  Approver select 'Approved INFRA-AS400'
   Image Added
   
   
7. Once approved, Status changes to Awaiting execution and Team Yamaha team:team#INFRAINFRA-AS400 is added.  Image Added
   The ticket is moved to the AS400-Infra  dashboard to grant the access and inform the assignee.   Image Removed
   Image Added
   
   
8. After access is granted Infra-AS400 support closes the ticket.
   That concludes the process, the ticket is closed, password Password is provided and the assignee can continue.
   Image Added
   Resolution will automatically be set
   Image Added
9. The original linked ticket status is transferred back to 'In progress' after elevated user rights have been granted.Image Added

Related articles

...