Page History

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Status of Sub-Task can easily being tracked in original ticket.
If Sub-Task is completed it will look as follow in the original ticket.

Task 

For non-SD agents a Task can be requested, this is visible in the customer portal
Status:                                                     Transition:

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Req. Facility
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Sub- Task workflow and

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procedure

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Sub-Task

1. Status To Do: SD-Agent assigns ticket to himself/herself
2. Requested action is being executed by SD- agent
3. Request is closed, comment screen will pop up for final comment
   1. Approval: add approved comment
   2. Execution granting rights or Ympact : add screenshots for evidence collection J-sox, see .......

No action needed, select canceled and provide reason for cancelation.

Task 

For non-SD agents a Task can be requested, this is visible in the customer portal
Status:                                                     Transition:

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Req. Facility
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Task workflow and procedure

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1. Status To Do: Assignee is automatically , same as person who takes care of Original Onboarding ticket.
2. Facility/Reception informs via comment in customer portal what action has been taken: Provided Batch, Keys, Desk
3. Assignee received comment notification via e-mail
4. SD-Agent closes ticket via Done

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