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No action needed, select canceled and provide reason for cancelation.

Req. Ympact

1. Select Internal comment
2. Type comment: Ympact: copy [ example user ]to [ New user]  
3. Select Req. Ympact

Image Added

Status of Onboarding ticket temporary changes to Image AddedAfter ticket is created it will automatically transitions back to Image Added

This option triggers a subtask
Image Added

All attachments and onboarding form from original ticket are copied to the subtask:
Image Added

Image Added

Task 

For non-SD agents a Task can be requested, this is visible in the customer portal
Status:                                                     Transition:

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No action needed, select canceled and provide reason for cancelation.

Req. Ympact

...

.

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Image Removed

Status of Onboarding ticket temporary changes to Image RemovedAfter ticket is created it will automatically transitions back to Image Removed

This option triggers a subtask
Image Removed
All attachments and onboarding form from original ticket are copied to the subtask:
Image RemovedImage Removed

Onboarding Form

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