Page History

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       Status:                                                     Transition:
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Transitions are visible in the Onboarding ticket via the  (workflow)buttons

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After a Subtask transition is triggered in the original Onboarding ticket the status is changed to Onboarding Access request XXXXXXX
This status change is visible in the Customer Portal:
Example:
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After the Sub-Task creation the original SD ticket automatically transitions back to In Progress .Image Added

These status changes are also visible in the Customer Portal:
Example:
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This status change also reflects in the customer portal:
Example:
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All requested Sub-Tasks can be found under Sub-Task Tasks section in the original Onboarding ticket

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Status of Sub-Task can easily being tracked in original  Onboarding ticket.
If a Sub-Task is completed it will look as follow follows in the original ticket.

Sub-Task workflow and procedure

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1. Status To Do: SD-Agent assigns ticket to himself/herself
2. Requested action is being executed by SD- agentselected Yamaha team 
3. Request is closed, comment screen will pop up for final comment
   1. Approval: add approved/not approved comment
   2. Execution granting rights or Ympact : add screenshots for evidence collection J-sox, see .......

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This option triggers a subtask



All attachments and onboarding form from original ticket are copied to the subtask:

Onboarding Yams- Req. Yams

1. Select Internal comment
2. Type comment: Ympact: copy [ example user ]to [ New user]  
3. Select Req. Yams

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Status of Onboarding ticket temporary changes to Image AddedAfter ticket is created it will automatically transitions back to Image Added

This option triggers a subtask
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All attachments and onboarding form from original ticket are copied to the subtask:

New ticket is visible in Infra-AS400 Dashboard
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Subtask Yams

Automatically set:
Solution group: Infrastructure
Yamaha Team: INFRA-AS400


Description:Please grand the new AS400 user the requested BPCS environment(s) authorization

[ issue last comment from original Onboarding ticket ]

Please create a ODBC connection for new YAMS user.
When done change the following fields to:

• Solution group: Business Applications (ITS Support)
• Yamaha team: B2B-YAMS
• Assignee: Remon Cliteur

Dear Remon,
Please grand Yams authorization for new user.

Added directly from last comment original Onboarding ticket
Ympact: YMETST to YMETSTNEW1

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