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Depending on authorization, rights are granted to each specific group of users.

Issue creation

Create

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an issue via the Jira Customer portal

Users can create a new issue via the Jira Customer Portal,  at Yamaha it is called Yamaha Motor Europe support portal. Instructions of the portal can be found here: Yamaha Support Portal Guide
Service management issues should only be created via the Jira Customer Portal as these can be submitted by pre-set forms.

Create

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an issue from the top navigation bar, anywhere in Jira for Jira Software or Jira Core projects

Users/Agents (licensed user) can use the button anywhere in Jira from the top bar. The Create button should not being used for Service management (Servicedesk) issues!

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When using the create button the correct project and issue-type needs to be chosen and  some other fields as well.

Create

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an issue On the backlog

Via a Board a new issue can be created via the + Create issue button at the bottom of the screen.

Create

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an Issue on your board (team-managed projects only)

In a teams board the+sign can be used to add a new issue to the team board.

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