Page History
...
Under the SD issue the reporter and requested participants can be informed about the change applied/ to be applied but is also used to collect information from the requester.
CAB Workflow
Function design (FD) and Technical design (TD) documents can be found in Confluence under space Functional Conceptional Designs.
At the main page instructions can be found how a Functional/Technical Conceptional Design document can be created (via standardized template).
...
Overview Solution group and Yamaha Team / Yamaha Team(s)
Within Information systems there are three Agile Release Trains
- Consumer Train
- Business Train
- Enable/ Shared Services Train
The train is made up of multiple agile teams, an overview can be found on the following page: Team details - all trains
| Agile Release Train | Solution Group | First line assignment Yamaha Team |
| Second/third line Yamaha team / Yamaha team(s) | ||
| Enable Train | Infra Servicedesk | INFRA-SD |
| Team details - all trains | ||
| Enable Train | Infrastructure | INFRA |
INFRA-AS400
INFRA-AS400
B2B-APPS-BAU
B2B-AS400
WOLVERINE
YAMALUBE
| -SD, assignment to teams INFRA, INFRA-AS400, CLOUD RANGERS by INFRA-SD Team details - all trains | Team details - all trains | |
Business Train | Business Applications | new incoming: B2B-APPS-BAU |
WOLVERINE (Ympulse (all versions)/ Extended warranty, VAT (YMFR))
YAMALUBE (Yamcom, E-invoicing, Tax reporting)
| , assignment to teams by INFRA-SD Team details - all trains | Team details - all trains |
| Business Train |
| Logistics Applications | new incoming B2B-LOGISTICS |
, assignment to correct team by: | Team details - all trains |
| Business Train |
| Business Analytics | new incoming B2B-BI |
- B2B-BI
- B2B-TM1
- LIGTHBEAM
| , assignment to correct team by LIGHTBEAM | Team details - all trains | |
| Consumer Train | Consumer Applications | B2C-EPAM-BAU |
- B2C-AEM-CAAS
- B2C-APPS-BAU
- B2C-CDP
- B2C-DIGITALUM
- B2C-EPAM-DEVOPS
- B2C-EPAM-MOTORS
- B2C-EPAM-WAVERUNNERS
- CRM-KANDO
- AVENGERS (DMS-interface)
- HIQ
- HIQ-BAU
| Team details - all trains |
Incoming ticket handling for Yamaha Application Support Desk (SD-)
...
- Adjust Solution group if wrongly selected
- Adjust or add correct Yamaha Team
- Adjust if not the correct SD Classification is selected
- Adjust the Application-Module if wrongly selected
- Check if request includes are requires information, if not request customer for more information.
- Issue can be allocated to a person when starting on the request/taking care of the request.
When issue has been assigned before then only re-assign the issue.
Re-opened issues also need to be re-assigned via the Re-assigned-comment button.
Moving an issue to the correct department/team
For moving a issue/ticket to a different department train/team
- Select the correct Solution group
- Select the Yamaha Team corresponding to the Solution group in the second column of as per above overview/ Team details - all trains.Select the a additional
- YPM Project, Programme and Epic: Select the Yamaha Team(s) corresponding to the Solution group in the second column of as per above overview/ Team details - all trains.
- Remove yourself as assignee
- If you still want to track the issue to receive notifications, include yourself as Watcher.
The persons who are handling the queues from the department/team will take further care of the ticket and move them to the second line if needed.
Request a specific action from another department/team by moving the issue
...
Overview
Content Tools