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More detailed documentation for this project can be found under  Jira training for Yamaha Applications Support Desk (SD).

Change Advisory Board (CAB)

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Check following field selection of if the correct one is selected, if not please adjust it or add:

1. Adjust Solution group if wrongly selected
2. Adjust or add correct Yamaha Team
3. Adjust if not the correct SD Classification is selected
4. Adjust the Application-Module if wrongly selected
5. Check if request includes are requires information, if not request ask customer for to provide more information. 
6. An Issue can be allocated to a person when starting on the request/taking care of the request.
   When issue has been assigned before then only re-assign the issue.
   Re-opened issues also need to be re-assigned via the Re-assigned-comment button. 

Moving an issue to the

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another team

For moving a issue/ticket to a different train/team

1. Field selection: 
   1. SD Project
      1. Select the correct Solution group
      2. Select the
   correct Solution group
   1. 1. Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
   2. Other projects but YPM Project, Programme and Epic: 
      1. Select
   3.  Select
      1. the Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
   4. YPM  YPM Project, Programme and Epic:
      1. Select the  Yamaha Team(s) corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
2. Remove yourself as assignee
   1. If you still want to track the issue to receive notifications, include yourself as Watcher.

The persons who are handling the queues from the department/team will take further care of the ticket and move them to the second line if needed.

Request a specific action from another department/team by moving the issue

If a issue is in progress but action is needed from a different department a issue can (temporary) be moved to a different department. 

1. 1. If you still need to be involved actively add yourself as requested participant
2. Select the correct Solution group
   1. Add Yamaha Team corresponding to the Solution group in the second column of above overview form who action is required.
   2. Select the a additional Yamaha Team(s) corresponding to the Solution group in the second column of above overview.
3. Remove yourself as assignee and add yourself as requested participant or Watcher. 
   In case of updates you keep tracking of the issue and will be notified if anything is changed.
4. Add a comment to the issue with your request toward the Yamaha Team and , in case of temporary assignment to other team request to reassign the ticket issue back to your Solution group/departmentYamaha team/ Yamaha Team(s).

The persons who are handling the queues from the department/team will take further care of the ticket and move them to the second line if needed and/or assign it to the correct person.

Add-ons used by Information Systems

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