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changes.mady.by.user Bianca van der Meer

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  • Filling Issue attributes:Ticket is created, automation rules are running at the background to fill issue field values.
  • Awaiting assignment Onboarding ticket ready for being picked up by IT Servicedesk; Assign ticket to a SD-Agent
  • Assigned (to do)  work has not started, Onboarding issue has been assigned to a SD-Agent
  • In Progress Issue is in Progress (work can always move back to this status);
  • Awaiting Customer Used when more information/response from a customer (Reporter or Requested participant) is required in order to move forward with a issue.
    Detailed information for this status can be found further below under: Jira training for Onboarding
  • Awaiting Supplier Used when more information/response from a supplier is required.
    Detailed information for this status can be found further below under: Jira training for Onboarding
  • Access request Ympact Triggers automatic creation: Sub-Task creation:  Access request Ympact
  • Access request Yams Triggers automatic creation: Sub-Task creation: Access Request Yams
  • Access request TM1/Cognos Triggers automatic creation: Sub-Task creation:  Access request TM1/COGNOS
  • Access request Jira/Confluence/Bitbucket Triggers automatic Task creationcreation: Task Jira/Confluence/Bitbucket
  • Request Mobile Phone: Triggers automatic Sub-Task creation
  • Access Request Facility : Triggers automatic creation: Task creationFacility
  •  
  • Closed Onboarding of the new employee/user has been completed

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