Introduction

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• Filling Issue attributes: Ticket is created, automation rules are running at the background to fill issue field values.
• Awaiting assignment Onboarding ticket ready for being picked up by IT Servicedesk; Assign ticket to a SD-Agent
• Assigned (to do)  work has not started, Onboarding issue has been assigned to a SD-Agent
• In Progress Issue is in Progress (work can always move back to this status);
• Awaiting Customer Used when more information/response from a customer (Reporter or Requested participant) is required in order to move forward with a issue.
  Detailed information for this status can be found further below under: Jira training for Onboarding
  
• Awaiting Supplier Used when more information/response from a supplier is required.
  Detailed information for this status can be found further below under: Jira training for Onboarding
• Access request Ympact Triggers automatic creation: Sub-Task Access request Ympact
• Access request Yams Triggers automatic creation: Sub-Task Access Request Yams
• Access request TM1/Cognos Triggers automatic creation: Sub-Task Access request TM1/COGNOS
• Access request Jira/Confluence/Bitbucket Triggers automatic creation: Task Jira/Confluence/Bitbucket
• Request Mobile Phone: Triggers automatic creation: Sub-Task Request Mobile Phone
• Access Request Facility : Triggers automatic creation: Task Facility
• Closed Onboarding of the new employee/user has been completed

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