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• Yamaha Applications Support Desk (SD) captures all requests from end-users, who experience difficulties with their day-to-day use of IT applications. These items are validated, then if valid resolved as soon as possible.
• Yamaha IS Projects (YIS) captures all work of scrum teams in the Agile Transformation. These processes are being streamlined to support scrum processes, and make Jira a tool for collaboration more than administration.
• B2C-Apps (B2C) captures all work for B2C /EPAM team(s) working with waterfall methodology. Processes are being streamlined with new Yamaha way of working.
• Yamaha Portfolio Board (YPM) collects all ideas for IT initiatives, and validates the business case and expected rewards for implementing such initiatives before assigning work to development teams. It's very much about preparing work.
• Other projects capture work for teams that have not yet joined the Agile Transformation.

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Beforehand it is not known if a database correction or program change is required, to prevent delay in resolving reported requests the users manager is automatically added to the request (Jira issue/ticket).
YME and distributor users are directly synchronized in Jira with Active directory including users manager. The users manager is added via a automation after request creation. 
Active directory is maintained by Servicedesk.

Yamaha Applications Support Desk (SD)

In Yamaha Applications Support Desk all operational support (BAU- Business As Usual) requests are registered that relates to IT Application Issues/errors for existing functionality, data correction and authorization requests.

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More detailed documentation for this project can be found under  Jira training for Yamaha Applications Support Desk (SD).

Change Advisory Board (CAB)

Change advisory Board (CAB) workflow is used for approval of fixes and creation of a functional/technical conceptional design document.

This project will be phased out as Bugfix issues can be created in the software delivery projects directly via the SD Workflow.
Changes, improvements should be requested via creation of a Project  by a YME Portfolio Board Manager via the Jira training for Information Systems.

CAB Issue types

One of the two following conditions must be met to create a CAB issue.

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Under the SD issue the reporter and requested participants can be informed about the change applied/ to be applied but is also used to collect information from the requester.

CAB Workflow

Function design (FD) and Technical design (TD) documents can be found in Confluence under space  Functional Conceptional Designs.
At the main page instructions can be found how a Functional/Technical Conceptional Design document can be created (via standardized template).

Yamaha Portfolio Board (YPM)

Before work is ready for development, any idea for software development is first vetted by the portfolio management, to understand whether the proposal is of strategic value to YME.
Once it is agreed that the idea should be implemented, a selection of what to do first is made based on business case, priority, and urgency. This way we ensure that time is spent on the most valuable topics.
In Jira these ideas are created within Jira-Project Yamaha Portfolio Board (YPM)

Jira Training documentation can be found under: Jira training for Yamaha Portfolio Planning (YPM).

Software delivery projects

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For now, these Information Systems projects will keep on using their current of way of working. With time and proper preparation, they will migrate into YIS. 

Jira project B2C-Apps (B2C) will remain for B2C teams working with Waterfall methodology. Processes are being streamlined with new Yamaha way of working.

Yamaha IS Projects (YIS) 

Project YIS is set up as a single space to allow Information Systems and Business to align on an Agile way of working, as part of the Agile Transformation.

Together we strive to arrive at a Jira configuration that is usable for all teams, supporting all YME Information Systems processes in a comprehensive, simplified manner.

Documentation can be found on the following page: Jira training for Yamaha IS Projects (YIS) 

B2C-Apps (B2C)

 Jira SD-> B2C-Incident ticket creation

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Project B2C is set up as a single space for Consumer Train to work with a Waterfall methodology.

Together with EPAM and Yamaha teams we strive to arrive at a Jira configuration that is usable for B2C, supporting all YME Information Systems processes in a comprehensive, simplified manner.

Documentation can be found on the following page: Jira training for B2C-APPS (B2C)

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With this option many fields will be copied, like previously was done for CAB.
See below fields that will be copied/set:

Unfortunately it is not possible to copy all comments, but last comment and the comment entered in the comment screen that pops up if this transition is used will both be copied to the new B2C incident.

Assigning an Issue to a different team

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