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Documentation can be found on the following page: Jira training Yamaha Motor Next Stage (EUYNS)

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Issue assignment 

For all Jira-Projects used by Information Systems except for EUYNS the following issue assignment information applies.
If action from a different Information Systems team /department is required or of it has been wrongly addressed some settings need to be changed to address it to the correct team/departmentTrain.
View Visibility of issues in a queue/dashboard is /board depends for all departments depending on Information Systems Teams on the following 2 settings:

1. Solution group
2. Yamaha Team or Yamaha Team(s)
   1. Multi select field Yamaha Team(s) field is used in YPM project for issue type: Program, Project, Enhancement and Epic
   2. Single select field Yamaha Team is used for all other Jira Projects and Issue types used by Information Systems Division.

Overview Solution group and Yamaha Team / Yamaha Team(s)

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Incoming

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issue handling for Yamaha Application Support Desk (SD

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)

Check For all incoming SD issues the following field selection selections need to be checked if the correct one is selected, if not please adjust or add:

1. Adjust Solution group if wrongly selected
2. Adjust or add correct Yamaha Team
3. Adjust if not the correct SD Classification is selected
4. Adjust the Application-Module if wrongly selected
5. Check if request includes are requires information, if not ask customer to provide more information. 
6. An Issue can be allocated to a person when starting on the request/taking care of the request.
   When issue has been assigned before then only re-assign the issue.
   Re-opened issues also need to be re-assigned via the Re-assigned-comment button. 

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Assigning an issue to

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different team

For moving a issue/ticket to a different train/team follow below procedure:

1. Field selection: 
   1. SD Project
      1. Select the correct Solution group
      2. Select the Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
      3. Make sure the correct Application-Module is selected.
   2. Other projects but YPM Project, Programme and Epic: 
      1. Select the Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
   3. YPM Project, Programme and Epic:
      1. Select the  Yamaha Team(s) corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
2. Remove yourself as assignee
   1. If you still want to track the issue to receive notifications, include yourself as Watcher.
   2. If you still need to be involved actively add yourself as requested participant
3. Add a comment to the issue with your request toward the Yamaha Team, in case of temporary assignment to other team request to reassign the issue back to your Solution group/Yamaha team/ Yamaha Team(s).

The persons who are handling the queues from the departmenttrain/team will take further care of the ticket and move them to the second line if needed.

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