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Never worked with Jira before? No problem. Please first read the Jira training Basics page.
This chapter is part of is part Jira training for Information Systems, below the Jira setup for Information Systems - Yamaha IS Projects (YIS) is explained.

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Bugs can directly created via the button, see more detailed explanation above.
When a Bug has been registered via a Servicedesk ticket (SD) then automatically a YIS Bug issue can be triggered via SD workflow transition Bugfix-YIS.
Automatically the SD-issue will be linked to the YIS-issue and changes to status Awaiting development. Once the Bug has been resolved the reporter and requested participants can be informed via the SD-issue.  
Only users with Bugfix creation permission are able to use this option. 
For SD workflow see documentation under: Jira training for Yamaha Applications Support Desk (SD) - Software Delivery BUG/Incident issue creation via SD

YIS Boards

YIS works with 3 template boards.
These template boards have the same configurations across teams.

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