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  1. If a SD-ticket has status 'In Progress'   Req. Elevated user rights can be requested  by selecting this option via the Workflow button.
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  2.  A new authorization request ticket is created (linked as 'implements' to the original user ticket). 
    Status of the original ticket changes to 'Pending Linked ticket execution'
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  3. The assignee opens this ticket and changes the subject to the correct branch and enters a reason for access in the description field

  4. Select Req. Security Approval via the Workflow button.
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  5. This request is published on the Teamlead / Department Manager project management board for approval, status changes to Awaiting authorization.


  6.  Approver select 'Approved INFRA-AS400'
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  7. Once approved, Status changes to Awaiting execution and Yamaha team:INFRA-AS400 is added. 

    The ticket is moved to the AS400-Infra  dashboard to grant the access and inform the assignee.  


  8. After access is granted Infra-AS400 support closes the ticket.
    Password is provided and the assignee can continue.
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    Resolution will automatically be set
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  9. The original linked ticket status is transferred back to 'In progress' after elevated user rights have been granted.Image Removed
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