Page History

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• Pending linked ticket execution Temporary status Triggered when a linked ticket is created for Elevated user rights or RobotJob Change request
  Instructions for these procedures can be found on the following pages:
  How-to request Elevated User rights - SQL cluster access , 
  How-to request Elevated User rights - YMPACT YMXXITS1 access , 
  How-to request a Robotjob change
  
  
• Change Advisoryboard (CAB)  Triggers a CAB issue creation for approval request of fixes and creation of a functional/technical conceptional design document , this will be phased out completely as it will be covered by the Yamaha Portfolio Board and Software project(s).
  
  
• Awaiting Development Status set when a linked Sofware Delivery ticket is created, see explanation under Software Delivery BUG/Incident issue creation via SD
  
  
• Awaiting Execution  Used for SQL Process for SQL execution. 
  
  
• Deployment validation
  
  
• Ready to Close Triggered when a linked Software Delivery issue is closed. see explanation under Software Delivery BUG/Incident issue creation via SD
  
  
• Review Approval  Used by Infra for Issue type Audit to have J-sox change reviewed. How-to create an Infra J-SOX CHANGE issue
  
  
• Awaiting manager approval Used by Infra to request IT management approval for J-sox changes.  How-to create an Infra J-SOX CHANGE issue

Statuses SD Default Workflow detailed explanation

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The Awaiting Customer status is used when more information/response from a customer (Reporter or Requested participant) is required in order to move forward with a issue.

Please also read page How to use @mentionspage Jira training Basics > Mentions (tagging) to tag a reporter or a commenter directly.

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The Awaiting Supplier status is used when a supplier has been contacted either via the issue directly or via other communication canals to purchase/request assistance for products/services.

Please also read page How to use @mentionsJira training Basics > Mentions (tagging) to tag a reporter or a commenter directly.

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