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No action needed, select Canceled and provide reason for cancelation.
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Service request with approvals 
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For action by divisions/departments other than Information Systems or for Agile teams where approval could be required a Service request with approval can be created via the original Onboarding ticket. This is automatically done by selecting the appropriate transition.
Service request with approvals AWS Workspace
Status of Onboarding ticket temporary changes to 
After ticket is created it will automatically transitions back to 
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