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Incident:  Reporting a incident or outage. Currently all incoming issues submitted via the Jira Customer portal - YME IT Support  or YME E-Commerce support will have Issue type Incident.

Service Request:  Request for information.  (This issue type is currently not used, cannot be selected via the customer portal and is only visible after manual change )

Image AddedService request with approvals:  Request for application access or AWS workspace, approval option included to request approval from users manager or YME IT management.

Audit: Used for J-sox change requests and IRY issues registered to deliver evidence for auditors.

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 Onboarding: Issue type used for Onboarding new Users and Admin account request

Task: A Task that needs to be done, currently used for Onboarding procedure

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Request name is the Customer Request type.

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YME IT Support Image Added
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YME E-Commerce Support Image Added
Hidden Issues  with these (customer) request types are visible for customers but cannot be selected in the Customer support portal forms. These Customer request types are set by automation rules or are triggered via a Servicedesk Workflow action. Image Added Image Removed Image Added

SD Issues overview

SD Specific Fields

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