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- You can create a new claim or return by clicking on the 'Claim entry' button at the top left of the screen.
- The different statuses will be "Ready to be sent", "In progress", "Accepted" and "Rejected".
- The returns that have been entered can be sent to the distributor. You can select to transmit or delete the returns shown in blue with status 'Ready to be sent". Or you can select to view a return that has been sent to Yamaha already. You will not be able to change any details on these returns (green text).
- You can choose to transmit only the selected returns, or all un-transmitted returns.
- If the return you want to review or transmit isn't shown in this list, then click on the 'Get More Records' button to get more parts returns in the list of the screen.
- After submitting a claim the user needs to select and press the transmit button in order for the claim/return to be sent to YAMAHA. Selecting more than one claims/returns to transmit is also possible.
- For YMPULSE environments set up to allow this, an additional button "Return Parts Letter" will be displayed next to claim numbers that meet the following conditions:
- The status of the claim is "In progress"
- Quantity to return for the claim line is greater than the quantity returned.
- Quantity returned is equal to 0.
After pressing this button the letter will be generated in pdf format:
Spare Parts Return Review
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