...
- Enter the first three numbers of the parcel number and a list of parcel numbers is shown where you can select the parcel from which you want to return a part.
- When you select a parcel number by clicking it, the item numbers are shown for that specific parcel. The screen will show in parenthesis the order number and order line with which the part or accessory was ordered.
- You can add the quantity of the item you want to return from this parcel.
- And you have to select the appropriate claim code from the list.
- A description can be added to the return, to inform the distributor of the reason of the return. Depending on YMPULSE settings, the claim description will be shown as one field or split into three fields:
One Field:
Depending on the YMPULSE settings, this field will be mandatory / not mandatory.
Three fields:
Depending on YMPULSE settings, some of these fields will be mandatory / not mandatory. This also depends on the claim code selected by the user. - Upload files, for certain claim types a document upload will be mandatory. Then the button to upload documents for that claim will be available. The upload document screen is similar to the one for the warranty claim uploads, see Figure 72.
- Select "Add Record" to add the return. In some instances, and depending on settings, the claim code selected by the user is updated with a new claim code. In these cases, a warning is shown at the top of the screen to alert the user of the change. Example:
- Click on "Back to Returns" to go back to the returns overview screen.
...