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  1. If a SD-ticket has status 'In Progress'   Req. Elevated user rights can be requested  by selecting this option via the Workflow button.
  2.  A new authorization request ticket is created (linked as 'implements' to the original user ticket). 
    Status of the original ticket changes to 'Pending Linked ticket execution'

  3. The assignee opens this ticket and changes the subject to the correct branch and enters a reason for access in the description field

  4. Select Req. Security Approval via the Workflow button.


  5. This request is published on the Teamlead / Department Manager project management board for approval, status changes to Awaiting authorization.


  6.  Approver select 'Approved INFRA-AS400'


  7. Once approved, Status changes to Awaiting execution and Yamaha team:INFRAiSPARKLE-AS400 iSERIES is added. 

    The ticket is moved to the AS400-Infra  dashboard to grant the access and inform the assignee.  


  8. After access is granted InfraiSPARKLE-AS400 support iSERIES team  closes the ticket.
    Password is provided and the assignee can continue.

    Resolution will automatically be set
  9. The original linked ticket status is transferred back to 'In progress' after elevated user rights have been granted.

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