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Documentation can be found on the following page: Jira training for Yamaha Motor Next Stage Project (EUYNS)

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Documentation can be found on the following page: Jira training for Yamaha Motor Next Stage (YNSEU)

Issue assignment 

For all Jira-Projects used by Information Systems except for EUYNS the following issue assignment information applies.
If action from a Information Systems team is required or of it has been wrongly addressed some settings need to be changed to address it to the correct team/Train.
Visibility of issues in a queue/dashboard/board depends for all Information Systems Teams on the following 2 settings:

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For all incoming SD issues the following field selections need to be checked if the correct one is selected, if not please adjust or add:

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1. Adjust or add correct Yamaha Team
   After Changing Yamaha Team the Solution group will automatically be corrected via automation rule.
   
2. Adjust if not the correct SD Classification is selected
3. Adjust the Application-Module if wrongly selected
4. Check if request includes are requires information, if not ask customer to provide more information. 
5. An Issue can be allocated to a person when starting on the request/taking care of the request.
   When issue has been assigned before then only re-assign the issue.
   Re-opened issues also need to be re-assigned via the Re-assigned-comment button. 

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1. Field selection: 
   1. SD Project Select the correct Solution group
      
      1. Select the Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
         After changing Yamaha Team the Solution group will automatically be corrected via automation rule.
         
      2. Make sure the correct Application-Module is selected.an 
   2. Other projects but YPM Project, Programme and Epic: 
      1. Select the Yamaha Team  corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
   3. YPM Project, Programme and Epic:
      1. Select the  Yamaha Team(s) corresponding to the Solution group as per above overview/ Team details - all trains.
      2. Make sure the correct Application-Module is selected.
2. Remove yourself as assignee
   1. If you still want to track the issue to receive notifications, include yourself as Watcher.
   2. If you still need to be involved actively add yourself as requested participant
3. Add a comment to the issue with your request toward the Yamaha Team, in case of temporary assignment to other team request to reassign the issue back to your Solution group/Yamaha team/ Yamaha Team(s).

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