Page History

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• •  1. Customer portal
    •  1.a Check if customer portal is available and if a ticket can be raised:  https://support.yamnet.com/. Close ticket when successfully received.
    •  1.b Check if customer portal forms are working correctly.
      
      
  •  2. Incoming mail
    •  Check send incoming emails if configured, test connection
      
      
  •  3. Outgoing mail
    •  Check Outgoing emails is configured, test connection
      
      
  •  4. Dashboards
    •  Look for a Dashboard, are filters shown and working
      
      
  •  5. Boards
    •  Look at several boards, Scrum and Kanban if these are loading and have correct filters
      
      
  •  6. Issues
    •  6.a. Open existing SD ticket and check if you see attachments
    •  6.b. Open existing YIS  ticket and check if you see links
      
      
  •  7. Check integration with Bitbucket, Confluence, and Testing tools
    •  7.a. Application manager test if you can switch between Jira/Confluence/Bitbucket
    •  7.b. Test Bitbucket integration
      Open existing YIS ticket and try to jump to Bitbucket via create branche.
      More - Create branche
      
    •  7c. Confluence integration: Open a page and select Edit
      Link a Jira ticket to Confluence page and check if link is appearing in Confluence and in Jira issue.
      
  •  8. Create different JQLs to search for issues, check result.
    
    
  •  9. Check messages for compatibility on applications 
    
    
  •  10. Check Marketplace apps if these are compatible/ up to date > update when required.

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