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1. Valiantys creates a ticket in that is shared via portal https://support.valiantys.com/ with YME Jira (Atlassian) Admins
2. Jira Admin sends proposal of date/time
3. Jira Admin replies with date/time of preference.
   Staging environments (Jira/Confluence) : Planned maintenance at least one week before Production. Can be done during office hours 6:30-18:00 (CET).
                                         CVE's with a score of 9.0 or higher should be done asap after notification. Time to be discussed with a Yamaha Atlassian Admin.
   Production environment:  Planned maintenance: Outside office hours 18:00-6:30 (CET) Preferably between 18:00-23:00 (CET)
                                             CVE's with a score of 9.0 or higher should be done asap after notification. Time to be discussed with a Yamaha Atlassian Admin.
4. Valiantys confirms planning date and time of maintenance and inform the names of the support engineers who will be executing the maintenance.
5. Jira Administrator check with Leendert Durieux ( Service Delivery Manager team Frameworkers) who can give support for specified maintenance date/time
6. Valiantys needs access to Citrix via admin accounts. Admin accounts are opened by Service Delivery Manager  of iSparkle or team Engine.
   Admin accounts are only opened for the maintenance day expire date must be set, except for the 5 always open Valiantys admin accounts.
7. Jira Administrator Inform stakeholders
   
   1. Test
      1. Add a notification to MS Teams chat: Atlassian tools Maintenance and team iSparkle.
   2. Production
      
      1. Add a notification to MS Teams chat: Atlassian tools Maintenance and team iSparkle.
      2. Add banner in Jira: 
         <!-- Message Banner -->
         <div style="background-color: linen; border: 3px solid red; margin: 4px; padding: 2px; font-weight: bold; text-align: center;">
         Tonight Thursday 16-09-2021 from 18.00 until 21:00 (CEST), we will upgrade Jira, Confluence and Bitbucket to a newer version and do some maintenance. 
         The system will intermittently be available during the upgrade and maintenance, but should not be used to prevent loss of work.
         </div>
         
      3. Add Jira portal announcement on Yamaha and all individual portals , instructions can be found on on How-to add customer portal announcement
         Message example:
         

         Header: Jira Maintenance 6-6-2024 18:00-23:55 (CEST)

         
         Tonight Thursday 1606-0906-2021 2024 from 18.00 until 2123:00 55 (CEST), we will upgrade Jira and Confluence to a newer version and do some maintenance.

         The system will be intermittently or not available for at least

         an

         one hour. Please do not use the portal to prevent loss of work during the maintenance window.

         Our apologies

         Apologies for any inconvenience caused.

         Kind regards,
         YME Atlassian

         Admins

         support team

         
         

         
         
         
         

8. After maintenance is completed User Acceptance test (UAT) need to be done by a Jira Administrator to confirm if it was successful. Checklist can be found under Upgrade Checklist
9. If all of above is UAT is performed without issues inform Valiantys and stakeholders that maintenance/upgrade was successful. (for stakeholders see point 7)

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