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1. Jira training for Service and Warranty 
2. YME Service and Warranty customer support portal
3. YME Service and Warranty customer support portal Guide
4. YME Service User manuals (in User Manuals (Public) Space

Service & Warranty Dashboards

The following Dashboards are used by Service & Warranty: 

Service & Warranty Management Dashboard

• SW management Dashboard

Dashboard per team

• SW P&A Dashboard
• SW Units Dashboard
• SW Technical Dashboard
• SW Jira Dashboard

Dashboard overview

Filter 1 = Team (Yamaha Team) specific New incoming tickets 
               Can be all statuses as for the team, it will be a new ticket.

Filter 2 = Team (Yamaha Team) specific , tickets on any (a) Waiting status

Filter 3 = Team (Yamaha Team) specific, open and assignee empty

Filter 4 = Team (Yamaha Team) specific, all open

Filter 5 = Team (Yamaha Team) specific all closed

Filter 6 - 9 = Results based upon user login

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If you click on any of the ticket Issue-key’s or Summary you Open the ticket directly.

Tip: Have your Dashboard always open in one tab and open tickets in a new tab.

Opening tickets in a new tab: Right mouse click – Select open link in new tab to open a ticket or Left mouse click +CTRL button.

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Add-ons used by Service and Warranty 

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