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1. Awaiting Supplier status can be triggered via the Awaiting Supplier button.
   
   
   
   When selecting this option a pop up frame will be opened:
   
   
   
   
2. Check Comment selection (see marked in red in the above screenshot).
   Default for comment is set to Internal comment. The Internal comment option can be used for only triggering a status update to Awaiting Supplier 
   Use comment: Respond to customer if your message should be shared with the the reporter and requested participants.  
   1. Optional: Add comment to the comment section.  
      
3.  Select the Awaiting supplier response button.
4. After reply from the Awaiting supplier response button is pressed the comment will be added to the ticket and status will be changed to Awaiting Supplier. Description area is optional.
   
   
   
   
5. Response from supplier received? Manually: Select status In Progress.
   
   

Offboarding procedure in Jira