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1. Create Offboarding ticket via the Jira portal on behalf of the manager of the employee that is offboarding, type A only.
2. After creation ticket will be transitioned to status Awaiting assignment. 
3. SD-agent allocates ticket to him/herself.
   
   
   
   
4. SD-agent set issue to In Progress.
   
   
   
   
5. Add manager, employee and/or local IT:
   In case of a type A Offboarding ticket, the SD-agent adds the employee as Requested Participant to the Offboarding ticket.
   In case of a type B Offboarding ticket, the SD-agent adds the manager and local IT person as Requested Participant to the Offboarding ticket.
   In case of a type C and D Offboarding ticket, add the local IT person as Requested Participant if not done so already.
6. Add Offboarding form to the ticket, type A and B only.
   
   
   
   
7. Send Offboarding form to manager & local IT, type A and B only. See step 9.
8. Request if employee turned in all assets (laptop, phone, mouse, headphone, backpack, home display/keyboard), type B, C and D only. See step 9.
9. Changes ticket status to Awaiting Customer.
   
   
   
   
10. For a type A offboarding: Use canned response SD_Offboarding NEW to request information. For a type B offboarding go to step 13.
    
    
    
    
11. Make an appointment with the employee to return all assets (laptop, phone, mouse, headphone, backpack, home display/keyboard), type A.
12. Register appointment within the Servicedesk calendar.
13. For a type B offboarding: Use canned response SD_Offboarding other countries.
    
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