...

1. Click on the Yamaha Team field
   
   Image Modified
2. Select the Yamaha Team which should take further care of the ticket
   Image Modified
3. Remove yourself as assignee (see instructions above)

...

The following links are available in SW FD Jira-Project when opening a ticket at the left panel:

1. Jira training for Service and Warranty YME Service and Warranty Facility & General Affairs
2. YME Facility & General Affairs customer support portal
3. YME
Service and Warranty
4. Facility & General Affairs customer support portal Guide
5. YME Service User manuals (in User Manuals (Public) Space

Image AddedImage Removed

...

Facility&

...

General Affairs Dashboards

The following Dashboards are used by Service & Warranty: 

Service & Warranty Management Dashboard

• SW management Dashboard

Dashboard per team

• SW P&A Dashboard
• SW Units Dashboard
• SW Technical Dashboard
• SW Jira Dashboard

• FD Project Facility Dashboard
• FD Project Reception Dashboard

Dashboard overview

Filter 1 = Team (Yamaha Team(s)) specific New incoming tickets 
               Can be all statuses as for the team, it will be a new ticket.

Filter 2 = Team (Yamaha Team(s)) specific , tickets on any (a) Waiting status

Filter 3 = Team (Yamaha Team(s)) specific, open and assignee empty

Filter 4 = Team (Yamaha Team(s)) specific, all open

Filter 5 = Team (Yamaha Team(s)) specific all closed

Filter 6 - 9 = Results based upon user login

Filter 7 = Activity stream for Service and Warranty support Facility & General Affairs (Jira-SWFD) project

Image Added

Image AddedImage Removed

Image RemovedImage Added

If you click on any of the ticket Issue-key’s or Summary you Open the ticket directly.

...

Opening tickets in a new tab: Right mouse click – Select open link in new tab to open a ticket or Left mouse click +CTRL button.

Image RemovedImage Added

Add-ons used by

...

Facility & General Affairs 

• ProForma: Forms for Jira: This Add-on has been used to setup the Customer request type forms for the Customer portal.
  
  

...