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Users can create a new issue via the Yamaha Motor Europe support portal, via this portal you can go to theYME Service and Warranty portal Faclity & General Affairs portalto submit a request.
Instructions of the portal forms can be found here: YME Service and Warranty Customer Support Portal Guide

Type: Issue type is always set based upon selection in the portal.
Priority: By default issues are set to Low
Department: Department of the reporter of the issue.
Company: Company of the reporter of the issue.
Yamaha Team(s): Responsible team that will handle the ticket, will automatically set based on the customer request through the portal
Category WarrantyUrgency: Used Field to indicate the Warranty category of the request
Category Technical: Used to indicate the Technical category of the request
VIN: Field linked to the Jira customer portal forms to document the VIN, can be searched through in Jira
the Urgency from user perspective, field is visible on the applicable portal forms
Request category: Indicate if request concerns a Incident or a Service request
YME Meeting Room(s): Field to indicate the meeting room, field is visible on the applicable portal forms
YME Profit Center: Field to indicate the YME Profit Center, field is visible on the applicable portal forms
Part number: Field linked to the Jira customer portal forms to document the Part number, can be searched through in JiraFrequency: Field to indicate frequency for recurrence of a task.
Status: Workflow status
Resolution: Resolution can be set when a issue will be closed.