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Users can create a new issue via the Yamaha Motor Europe support portal, via this portal you can go to theYME Faclity Facility & General Affairs portalto submit a request.
Instructions of the portal forms can be found here: YME Service and Warranty Customer Support Portal Guide

The  button should NOT be used for creation of a FD issue.

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• Type: Issue type is always set based upon selection in the portal.
• Priority: By default issues are set to Low
  
  
• Department: Department of the reporter of the issue.
• Company: Company of the reporter of the issue.
• Yamaha Team(s): Responsible team that will handle the ticket, will automatically set based on the customer request through the portal
• Urgency: Field to indicate the Urgency from user perspective,  field is visible on the applicable portal forms 
• Request category: Indicate if request concerns a Incident or a Service request
• YME Meeting Room(s): Field to indicate the meeting room, field is visible on the applicable portal forms 
  
• YME Profit Center: Field to indicate the YME Profit Center, field is visible on the applicable portal forms 
• Frequency: Field to indicate frequency for recurrence of a task.
  
• Status: Workflow status
• Resolution: Resolution can be set when a issue will be closed.

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• Request Type: Customer portal request type
• Customer status: Status visible in the Customer portal. This does not always corresponds directly with the issue workflow status.
• Channel: Portal or e-mail request
• View customer request: link directly to the Customer portal request. This link can be shared if a customer need to access a specific issue.

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FD Workflow Service Request with Approvals

Status Issue type Service Request with Approvals

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