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How to submit warranty claim report.
Step-by-step guide
- Download the Warranty Claim Report.
- Fill up the Warranty Claim Report (
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- MS Excel document), sheet: Trouble Report.
- Customer Name and Your Company name (
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- same in case when You are the customer ).
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- Machine Information Details, like Machine Type(Model) , machine Serial Number are mandatory
- Sometimes is impossible to obtain software version information, system version and counter/hour meter-
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- machine not booting.
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- When? We asking when error/ problem happened,( during Power On, Initialize, Servo On, during origin etc.. ) Please use checkbox to mark.
- Frequency. We asking how often error/ problem happened. Please use checkboxes or type details manually.
- Which? We asking for location, part , area of the machine. Software or Hardware. Please use checkboxes, or type details manually.
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- Where? We asking for detailed location is divided by sections HEAD, ELECTRICAL, CONVEYOR etc.. Use checkbox or type by hand details.
- What? We asking what happened, what is broken, wear out, machine is maybe loud, some noise from marked in Where position area,
- Error No. Very important. There are few types Ea, Es, Internal, Select type and write the number.
- Machine condition. We asking if machine is down or can produce/ operate with for example :skipped head or camera etc..
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- Trouble Detail. Write everything what You know, all details about the issue.
- What actions have been taken? We require information what steps You performed already to recover from error situation.
- How did you confirm? explain the confirmation method, measured values, replaced with different functional parts etc.
- Checkbox is to mark if You cleaned something connectors, bords etc.. Replaced with new part, Confirmation after part replacement.
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- Close /Open ? We want to know if the case is already closed after part replacement. Or open and You waiting for spare parts /support etc.
- Requested Parts. Please type there defective parts for warranty replacement. Part Number/Part Name/ Qty required.
- Get or Attached info ? Select if diagnostic files was attached. System backup, Logs, Pictures, movies etc.. Backup very is important for fault analyze.
- Two last checkboxes mark in case You uploaded above data( backups etc..) to The Yamaha service portal.
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- Paste pictures to the Warranty Claim Report (MS Excel document), sheet: Picture
- Save and submit Warranty Claim Report to the Service Portal.
- ADD A PORTAL LINK THERE LATER!!!!!!!!!!!
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- UNDER CONSTRUCTION !!!!! not finished content check required, spell check required
| Warning |
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| Only correctly filled Warranty Claim Report will be accepted. Please add as many information as You can to . This will speed up warranty claim analyze. |
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