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SD Deployment requests are automatically created by a trigger via a YIS Deployment ticket like a Story when as specific transition is used to move an issue from status Ready for Deployment to Done Deployment, these options are only visible for designated Business Train deployment approvers .
This process is currently only used by the Business Train for BA, OMS deployments (YAMS/YMPACT) and Logistics deployments (SYS2000/YLS) and Docker/JAVA deployments.
See for a more detailed explanation:   SD Deployment Request 

SD Issuetypes 

Incident:  Reporting a incident or outage. Currently all incoming issues submitted via the Jira Customer portal - YME IT Support  or YME E-Commerce support will have Issue type Incident.

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