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Beforehand it is not known if a database correction or program change is required, to prevent delay in resolving reported requests the users manager is automatically added to the request (Jira issue/ticket).
YME and distributor users are directly synchronized in Jira with Active directory including users manager. The users manager is added via a automation after request creation in the Yamaha Applications Support Desk (SD). 
Active directory is maintained by Servicedesk.

More information about J-Sox and the controls can be found on J-SOX Space - J-Sox process high level.

Yamaha Applications Support Desk (SD) 

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Yamaha Applications Support Desk (SD) Yamaha Applications Support Desk (SD)

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