Page History

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• Filling Issue attributes: Ticket is created, automation rules are running in the background to fill issue field values.
• Awaiting assignment: Offboarding ticket ready for being picked up by IT Servicedesk; Assign ticket to an SD-Agent.
• Assigned (to do): work has not started, Onboarding issue has been assigned to an SD-Agent.
• In Progress: Issue is in Progress (ticket can always move back to this status).
• Awaiting Customer: Used when more information/response from a customer (Reporter or Requested participant) is required in order to move forward with a ticket.
  Detailed information for this status can be found further below under: Awaiting Customer status.
  
• Awaiting Supplier: Used when more information/response from a supplier or another team within the IS department is required.
  Detailed information for this status can be found further below under: Awaiting supplier status.
• Remove Admin Account: Triggers automatic creation: Task to Remove Admin Account.
• Remove SAP Account: Triggers automatic creation: Task to Remove SAP Account.
• Remove Informatica Account: Triggers automatic creation: Task to Remove Informatica Account.
• Remove Ympact Automations: Triggers automatic creation: Task to Remove Ympact Automations.
• Remove Yams Account: Triggers automatic creation: Task to Remove Yams Account.
• Remove Jira/Confluence/Bitbucket Account: Triggers automation creation: Task to Remove Jira/Confluence/Bitbucket Account.
• Remove AWS Account: Triggers automatic creation: Task to Remove AWS Account.
• Remove B2C Non-SSO systems: Tiggers automatic creation: Task to remove B2C Non-SSO systems access.
• Validation: Onboarding Servicedesk team tasks are done, waiting handle over for bag and access to the user/confirmation from users all is setup.
• Closed: Onboarding of the new employee/user has been completed.

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