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Status of Onboarding ticket temporary changes to After Task is created it will automatically transitions back to

1. Task is Created
   See in Yellow the fields that are pre-filled by the automation rule: SD_Create Task Access request for Facility
   
   • Assignee: same Assignee as the original Onboarding ticket.
   • Requested Participants YME Reception and Facility-Jira@yamaha-motor.eu are automatically added
   • Request type Onboarding new Employee Task

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   Task is also visible in the Customer portal 
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   The following section is for Facility & Reception:
   Image RemovedFacility/Receptions executes task as requested in Onboarding form
   Facility/Reception informs via comment in customer portal what action has been taken: Provided Batch, Keys, Desk
   After adding comment select Add
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   Assignee receives comment notification via e-mail
   
2. If all required actions are performed and Facility/Reception has given the confirmation all requested items have been handled over to the employee the Task can be closed.
   
   1. Assignee select Status Done to close the ticket
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   2. Assignee adds comment for share with customer to confirm to Facility/Reception that task will be closed.

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1. Facility & General Affairs (FD) Project.
2. Onboarding form is automatically added as attachment.
   
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3. In the original SD ticket a internal comment is added:
   
   

   example: SD-89712
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4. Both tickets are linked, only visible for agents that have access to both projects:
   
   

   Jira
   server Jira columnIds issuekey,summary,issuetype,created,updated,duedate,assignee,reporter,priority,status,resolution columns key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution serverId 2c81710b-ad02-31bf-9e7f-9678590354e2 key SD-89712

   
   SD Ticket can be closed if FD ticket is still open.
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   Jira
   server Jira columnIds issuekey,summary,issuetype,created,updated,duedate,assignee,reporter,priority,status,resolution columns key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution serverId 2c81710b-ad02-31bf-9e7f-9678590354e2 key FD-144

   
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   The following section is for Facility & Reception,.
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Service Request with Approvals

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Service-request-with-approvals Service-request-with-approvals

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