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• Paste pictures to the Warranty Claim Report (MS Excel document), sheet: Picture

• Save and submit Warranty Claim Report to the Service Portal.

• Save and submit Warranty Claim Report to the Service Portal.
  • Portal link: YME Robotics SMT Support

• Fill up the online form Warranty Claim (Trouble has been fixed)

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• • Attachment area on the top. Drop there Warranty Claim Report (MS Excel document), or other files required to explain the situation.
  • Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
  • Details (Description). Explain the situation with details, You can copy Trouble detail from excel form and add the solution.

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• • Customer Name is the name of the customer were the machine is currently located, owner of the machine.
  • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
  • Machine Serial is , S/N is located on the machine name plate, please always verify if it match witch machine software.
  • Machine name plate example:

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• • Machine Run Time, Type there machine working hours (Total Running Time):

Push Image Addedto see details about machine software and running time. 

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• • Part Number / Part Name / Qty,  Please paste there data from Warranty claim excel form, do not adjust anything. Copy and paste.

Click on form field push CTRL+A to select all, then CTRL+SHIFT+V to paste plain text, Part Numbers / Names / Qty's.

• • Push Image Addedto submit the form.

• After submitting a form. Communication and possibilities

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After form was created/ submitted You can:

• • Communicate with Yamaha customer support, comment the issue, upload additional files (Max size is 50Mb per file).
  • Check the status and progress of the issue.
  • Check the Activity and history of communication.
  • Share with Your organization members, for example in case when more than one engineer is involved.
    • Please do not share with Yamaha team members it will not speed up the process.
  • Download submitted form as PDF.

• Service Portal Access Link: YME Robotics SMT Support

• UNDER CONSTRUCTION !!!!! not finished  content check required, spell check required

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