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• • Close /Open ?  We want to know if the case is already closed after part replacement. Or open and You waiting for spare parts /support etc.
  • Requested Parts. Please type there defective parts for warranty replacement. Part Number/Part Name/ Qty required.
  • Get or Attached info ?  Select if diagnostic files was attached. System backup, Logs, Pictures, movies etc.. Backup is very important for fault analyze.
  • Two last checkboxes. Mark in case when You uploaded above data( backups etc..) to The Yamaha service portal.

• Paste pictures to the Warranty Claim Report (MS Excel document), sheet: Picture

• Fill up the Fill up online form: Machine Hardware/Software Trouble Report

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• • Attachment area on the top. Drop there Warranty Claim Report (MS Excel document)the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)
  • Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
  • Customer Name is the name of the customer were the machine is currently located, owner of the machine.

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• • Status Machine Down, Select in case when machine can't be used for production, is not operational, can't be powered on etc.
  • Status Production Possible, Select in case when machine can produce, almost all operations possible, accuracy is reduced or slowed down etc.
  • Area Machine Software, Select when the problem is related to the machine internal application software or operating system. 
  • Area Machine Hardware, Select when the problem is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
    • If You are not sure
    select what You suspect.Details (Description). Explain the situation with details, You can copy Trouble detail from excel form and add the solution.
    • what to select chose most suspicious area.
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  • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
  • Machine Serial, S/N is located on the machine name plate, please always verify if it match witch machine software.
  • Machine name plate example:

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• • Frequency, Select the occurrence frequency of the reported trouble.
  • Machine Run Time, Type there machine working hours (Total Running Time):

Push Image Removed Image Addedto see details about machine software and running time. 

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• • Part Number / Part Name / Qty,  Please paste there data from Warranty claim excel form, do not adjust anything. Copy and paste.

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