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• • Frequency, Select the occurrence frequency of the reported trouble. In case of Other in The Field Details/ Action how often.
  • Under Warranty, Select Yes or No, depending on the known warranty status.
  • YME Service Visit Required, Select Yes in case when You require Yamaha engineer visit on the customer side.
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  • When, Select when the trouble occur. (multiselecting possible)
  • Where, Select the area/location of the trouble. (multiselecting possible) after After selecting, detailed area become visible.
  • Other, Select in case when You want to type different option, value, location.
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  • Head, Electrical Board, Conveyor, Axis, Those possibilities become visible after selecting Where checkboxes.
  • Select exact location of the trouble or type manually as a new option. (multiselecting possible)

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• • Details, Describe, explain the trouble. Investigate, ask customer, put there as many information as You know. 
  • Actions, All steps already done to fix the issue and results of that actions. What Technicians did , What You did, Parts replaced etc.
  • Please organize data, Details and Actions should be not mixed, this will help us to understand the situation faster. Simple example:

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• • Confirmation, Select what kind of data was uploaded. Machine backup usually is required to investigate the problem, logs movies pictures etc.

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