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Step-by-step guide: How to fill up and submit Machine Hardware/Software Trouble Report to Service Portal.

Fill up the Warranty Claim Report (MS Excel document), sheet: Trouble Report.

- Customer Name and Your Company name ( same in case when You are the customer ).
- Machine Information Details, like Machine Type(Model) , machine Serial Number are mandatory
- Sometimes is impossible to obtain software version information, system version and counter/hour meter- machine not booting.

- When? We asking when error/ problem happened,( during Power On, Initialize, Servo On, during origin etc.. ) Please use checkbox to mark.
- Frequency. We asking how often error/ problem happened. Please use checkboxes or type details manually.
- Which? We asking for location, part , area of the machine. Software or Hardware. Please use checkboxes, or type details manually.

- Where? We asking for detailed location is divided by sections HEAD, ELECTRICAL, CONVEYOR etc.. Use checkbox or type by hand details.
- What? We asking what happened, what is broken, wear out, machine is maybe loud, some noise from marked in Where position area,
- Error No. Very important. There are few types Ea, Es, Internal, Select type and write the number.
- Machine condition. We asking if machine is down or can produce/ operate with for example :skipped head or camera etc..

- Trouble Detail. Write everything what You know, all details about the issue.
- What actions have been taken? We require information what steps You performed already to recover from error situation.
- How did you confirm? explain the confirmation method, measured values, replaced with different functional parts etc.
- Checkbox is to mark if You cleaned something connectors, bords etc.. Replaced with new part, Confirmation after part replacement.

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- Frequency, Select the occurrence frequency of the reported trouble. In case of Other in The Field Details/ Action how often.
- Under Warranty, Select Yes or No, depending on the known warranty status.
- YME Service Visit Required, Select Yes in case when You require Yamaha engineer visit on the customer side.

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- Software Version, Type the exact machine application software version currently installed. Type "unknown" when power cant be turned on.

On the Machine side push Image Addedto see details about machine software and running time.

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- Error Code, Type the exact error code displayed on the machine screen.
- Error Date, Select error occurrence date.
- Error Time, Select error occurrence time. (Date and Time are important, allow us to analyze the machine logs faster)

- When, Select when the trouble occur. (multiselecting possible)
- Where, Select the area/location of the trouble. (multiselecting possible) After selecting, detailed area become visible.
- Other, Select in case when You want to type different option, value, location.
- Head, Electrical Board, Conveyor, Axis, Those possibilities become visible after selecting Where checkboxes.
- Select exact location of the trouble or type manually as a new option. (multiselecting possible)