Versions Compared

Old Version 10

changes.mady.by.user Mariusz Jaskólski

Saved on

compared with

New Version 11

changes.mady.by.user Mariusz Jaskólski

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

    • Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)
    • Outline of the problem, subject. Write there short abstract, topic name related to the fault, or warranty target etc. 
    • Customer Name is the name of the customer were the machine is currently located, owner of the machine.


Image Modified

    • Status Machine Down, Select in case when machine can't be used for production, is not operational, can't be powered on etc.
    • Status Production Possible, Select in case when machine can produce, almost all operations possible, accuracy is reduced or slowed down etc.
    • Area Machine Software, Select when the problem is related to the machine internal application software or operating system. 
    • Area Machine Hardware, Select when the problem is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
      • If You are not sure what to select chose most suspicious area.


  •  
    • Machine Model, type there exact model of the machine from the machine serial number plate if possible. example(YSM20R-2)
    • Machine Serial, S/N is located on the machine name plate, please always verify if it match witch machine software.
    • Machine name plate example:


       

    • Frequency, Select the occurrence frequency of the reported trouble. In case of Other in The Field Details/ Action how often.
    • Under Warranty, Select Yes or No, depending on the known warranty status.
    • YME Service Visit Required, Select Yes in case when You require Yamaha engineer visit on the customer side.

...

    • Error Code, Type the exact error code displayed on the machine screen.
    • Error Date, Select error occurrence date.
    • Error Time, Select error occurrence time. (Date and Time are important, allow us to analyze the machine logs faster)


     
    • When, Select when the trouble occur. (multiselecting possible)
    • Where, Select the area/location of the trouble. (multiselecting possible) After selecting, detailed area become visible.
    • Other, Select in case when You want to type different option, value, location.
     


    • Head, Electrical Board, Conveyor, Axis, Those possibilities become visible after selecting Where checkboxes.
    • Select exact location of the trouble or type manually as a new option. (multiselecting possible)

...