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• Fill up the online form: Question/Suggestion/Other Form

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• • Attachment area on the top. Drop the files there, specially machine backup, error logs, or other files required to explain the situation. (50Mb max)

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• • Outline of the problemquery, subject. Write there short abstract, topic name related to the faultquestion, suggestion or warranty target etc. other case. 

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• • Customer Name is the name of the customer were the machine is currently located, owner of the machine.

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• • Country, Select customer location - country.

• • Status Machine Down, Select in case when machine can't be used for production, is not operational, can't be powered on etc.
  • Status Production Possible, Select in case when machine can produce, almost all operations possible, accuracy is reduced or slowed down etc.
  • Area Machine Software, Select when the problem is related to the machine internal application software or operating system. 
  • Area Machine Hardware, Select when the problem is related to the machine internal hardware parts, servo driver, shafts, nozzles also included.
    • If You are not sure what to select chose most suspicious area.

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